How to troubleshoot: Flinks Pay - Payment status

How to locate the transaction ID and its status

1. Open the customer’s Client Dashboard
   
2. On the left side menu, select Payments
     
3. Click on the Error tab
   
4. Open your browser’s Developer Tools (Ctrl + Shift + I on Chrome)
5. Select the Network tab
   
6. To facilitate finding the correct logs, click Clear network log  (Ctrl + L) to clear the board of previous logs
7. Go to the CDB’s search bar and enter the name or email of the user who had an issue
   
8. The Network tab will add logs, including two SearchLiveTransactionHistories requests. Select the second one
9. Select the Preview tab. Each transaction row available in the CDB page will have an entry here, including the id (equivalent to the transaction ID, which you can search on Kibana and check different logs).
10. On each of the entries, you can click the arrow to expand the details. Here, you will find the information you need on parameters:

    • paymentStatus

    • statusDetails

      The Network tab will add logs, including two SearchLiveTransactionHistories requests. Select the second on