How to raise a support ticket?

Raising a support ticket is the best way to contact our Support Specialists. 

Using our HelpCenter Portal is the best way to open a support ticket. Another benefit of using the HelpCenter Portal is that you will have access to all support tickets opened by you and your organization.

1. Navigate to our HelpCenter Portal. Here’s the URL

   • If this is your first time using it, you will be asked to sign up and create your account using your company email address.

2. You will find the option “New Support Ticket” below the search bar 

3. When communicating the incident you are experiencing, please include requestIds/loginIds, a proper categorization at the moment of creating a ticket will allow our Support Specialists to resolve your incident in the best possible way.

You will receive an email the moment is created in our system; the newly created ticket will be listed in your tickets directly in our HelpCenter Portal, allowing you to have direct communication in case you need to add information or request an update.