• 1. Check the FI status on the Status Page 
  • This article shows how to subscribe via email or webhook to the Status Page;
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• 2. Check on the Dashboard if the respective connection error is due to missing credentials.
  • Hover the mouse over the error/in-progress icons.
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  • This article, Error Codes, provides a list of the possible errors;
  • Observation: The step #2 can also be done via Flinks Connects using the Event Listener feature.
    
    
• 3. If the error is not due to items #1 and #2, a ticket should be opened.